Build customized Puzzel dashboards and visualize your call data in real time. Keep track of your contact center metrics and celebrate your agents' success on a leaderboard.
The Puzzel x Plecto streaming integration refreshes your metrics every 10 seconds, providing your support team with immediate insights into your performance.
By integrating your Puzzel data with Plecto, you can easily create a dashboard that visualizes all the important metrics you are using in your contact center. Implement different widgets such as speedometers, tables, charts and timelines that can display all the key stats such as average call time and service levels. We update in real-time, so you can always stay up to date with all the important numbers.
Save time and energy by using our report feature. Here, you can automatically create reports that clearly summarize your contact center metrics. Reports are real-time too, so if you make changes to the data in your regular systems then it will automatically update. You can also schedule reports to be sent out automatically and set your own frequency. Automating reports is a great way to save time and instead focus on ensuring a great customer experience.
Introduce healthy competition amongst the team by making use of our gamification features. Here, you can set up competitions, contests or leaderboards between employees and teams. Has an employee been reaching new heights with the customer satisfaction scores? Then why not reward them with an achievement to recognize their great performance. You can even create personalized notifications to pop up whenever a personal or team target has been reached.
