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Custom Puzzel dashboards

Build customized Puzzel dashboards and visualize your call data in real time. Keep track of your contact center metrics and celebrate your agents' success on a leaderboard.

Puzzel dashboard

Partner website

About Puzzel

Puzzel is a contact center solution that provides flexible customer contact- and switchboard solution based on cloud technology.

Additional help

Create real-time Puzzel dashboards with Plecto


By integrating your Puzzel data with Plecto, you can easily create a dashboard that visualizes all the important metrics you are using in your contact center. Implement different widgets such as speedometers, tables, charts and timelines that can display all the key stats such as average call time and service levels. We update in real-time, so you can always stay up to date with all the important numbers.


Save time and energy by using our report feature. Here, you can automatically create reports that clearly summarize your contact center metrics. Reports are real-time too, so if you make changes to the data in your regular systems then it will automatically update. You can also schedule reports to be sent out automatically and set your own frequency. Automating reports is a great way to save time and instead focus on ensuring a great customer experience.


Introduce healthy competition amongst the team by making use of our gamification features. Here, you can set up competitions, contests or leaderboards between employees and teams. Has an employee been reaching new heights with the customer satisfaction scores? Then why not reward them with an achievement to recognize their great performance. You can even create personalized notifications to pop up whenever a personal or team target has been reached.


If you’re managing a team with employees based in multiple locations then integrating with Plecto is ideal. Our dashboards can be set up on TVs anywhere so you can even have Plecto with you when working from home. Make sure to download our free iOS and Android apps so employees can keep up to date when out and about. You can also turn on push notifications to alert employees whenever a sale goes through or a target has been reached.

What types of data can you import from Puzzel?

Agent Events

Update frequency
Every 2m

Supports custom fields?

Supports automatic registration deletion?

Supports relations? (BETA)


Update frequency
Every 2m

Supports custom fields?

Supports automatic registration deletion?

Supports relations? (BETA)

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Plecto real-time visualization "at the core of" Norlys' improved service quality

Stig Bruun, Data Analyst & Developer at Norlys shares how he created a performance culture driven by data-backed decisions in the multi-talented telco sales and support teams. Plecto real-time visualization, instant feedback, and rep recognition were at the core of the company's significant service quality improvements and attention to retention.

Read more

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.