Stream Zendesk data with our out-of-the-box integration. Import open tickets, average reply time and more.
Plecto works in tandem with Zendesk, auto-importing and updating dashboards with the latest data.
Easily build dashboards with our drag-and-drop editor. Users control what, how and where sales data is displayed.
Your support system is loaded with important information. Yet, with rows and rows of spreadsheet-like data, it’s not always clear to your team how they’re performing or what they should be focusing on.
By visualizing key performance metrics on Plecto dashboards, your team will always have access to real-time business insights. Not only will your team always have an up-to-date overview of their individual and team’s performance, they’ll be targeted towards maximizing productivity and bettering the business.
Improved alignment and productivity are great, but the true value of Plecto is in creating a more engaging work environment. Spark interoffice competition by ranking your team on a sales leaderboard. Broadcast successes by automating “win” notifications. And, reward individual accomplishments with achievement badges.
When a customer service rep successfully solves a ticket, the dashboards update instantly and can make a custom sound, display a custom message, play a personal video or even flash a Philips Hue light.