customer service_2 articles
Increase Your Support Team’s Performance & Motivation With Dixa
Dixa now lets you import your realtime data straight into Plecto!
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10 Best Ways Customer Service Reps Can Build Customer Rapport
Building good customer rapport is more important than ever in modern-day customer service teams. Learn 10 effective tactics for developing customer rapport over the phone.
Experts Agree: Integrations are the Secret to Creating a Stronger Customer Experience
Find out how integrating your telephony data from Aircall, business analytics, and CRM data is the key to a better, more seamless customer experience!
5 Employee Performance Management Tips to Enhance Customer Service
Learn the 5 employee performance management tactics that can improve employee satisfaction, engagement, and retention to enhance customer service!
How to Use SaaS Customer Journey Maps to Improve CS
Ready to crush your SaaS customer service, satisfaction, and loyalty? Start with customer journey mapping! Learn the 6 stages of a typical SaaS customer journey. Plus, find out ho…
4 Simple Ways to Align Your Sales & Customer Success Teams
Learn four easy ways to align sales and CS teams. Find out what happens when they exist in a vacuum, and how they can help each other achieve new levels of customer success!
