Average of Received Rating Score

What is Average of Received Rating Score?

For any company, it’s always important to get reviews and rating scores from their clients, because they have proved to be of great relevance for potential future customers - and especially for e-commerce. Therefore, it’s important to keep an eye on what your customers are saying at the moment so that you can optimize your product according to the market’s needs.

However, your team also needs to make sure that these reviews are positive and improving, which will show that your company actually listens to clients and looks forward to improving. To help your team in this regard, you can display this KPI so that it shows the average rating you have at the moment.

Depending on your type of business, you may want to measure not only the overall score but also what clients have to say about each of your Support agents. This will enable you to improve the team’s performance and help those employees that might need more training or advice on how to get better scores.

Pre-built widgets to display Average of Received Rating Score

month

Average of Received Rating Score per Employee

month

Average of Received Rating Score

(
    Avg(Received Rating,Score)
)

Supported integrations

Intercom

Freshdesk

Relatel