Duration of All Calls
Time spent talking on the phone with potential or current customers per day.
What is Duration of All Calls?
It’s a common KPI among sales departments, where time is highly valued. In the end, the less time per call, the more calls a day.
Companies usually have a duration goal they want to reach per call, to guarantee that salespeople are straightforward while selling. If this is also the case in your office, this KPI is of great use, because it will show the total amount of time a day spent on calls.
This can be a great learning to figure out the busiest days for your sales teams, as well as those days where there is margin for more calls. You can, therefore, adjust your targets as you see real-time data.
Pre-built widgets to display Duration of All Calls
How to calculate Duration of All Calls?
( Sum(Completed Call, Duration) )
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