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Number of Missed Calls

Total number of calls that your agents haven’t answered in the last period.

Number of Missed Calls

What is Number of Missed Calls?

As it can be deduced from the name, this KPI counts the number of clients that tried to contact your organization but did not get an answer. This metric, therefore, gives you an overview of your Customer Service team’s performance daily, weekly or on a monthly basis.

Even though the aspiration for every organization is to not have any client unanswered when they call to your office, it can be an indicator of the company’s growth or the impact the latest marketing action has triggered among potential future customers.

The most recommendable period to use this KPI is daily because clients tend to get impatient. Giving your team constant access to this information will stimulate a more dynamic routine in their department. After all, the sooner you reach the client, the more likely it is that you will end up closing the deal.

Pre-built widgets to display Number of Missed Calls

Number of Missed Calls

day

Number of Missed Calls

How to calculate Number of Missed Calls?
(
Count(Missed Call)
)
Supported integrations
Relatel Relatel Aircall Aircall

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