Ditch slow reports. Connect Plecto with Zendesk Support for a streaming integration that updates your CS dashboards every 10 seconds.
Don't wait on the slow refresh times of Zendesk reports!
Our streaming integration with Zendesk support gives you a faster-than-ever insight into agents' support performance. Plecto's streaming metrics refresh every 10 seconds, allowing all agents to stay in the loop regarding key metrics.
Visualize key metrics across all support channels, including ticket status, customer satisfaction (CSAT), call handling, and overall support performance.
Yes! You are absolutely able to visualize calls from Zendesk. Plecto data updates in real time, allowing your team to be as fast and effective as possible on the phone. KPIs can be visualized for each employee or your whole team.
Go beyond standard reporting. Create custom KPIs by combining Zendesk data with metrics from other systems to fit your unique business needs.
Unsure what the difference is between Plecto and Zendesk Support's own dashboards? Learn how Plecto can give you faster performance insights into your customer operations in our one-pager.
