Get a complete overview of your business performance with real-time dashboards. Import your data directly from Zendesk Support to Plecto and build customized dashboards that visualize your KPIs in real-time.
Don't wait for the slow refresh times of Zendesk reports!
Our streaming integration with Zendesk support gives you a faster-than-ever insight into their support performance. Our streaming metrics refresh every 10 seconds support teams to all stay in the loop regarding key metrics like calls waiting, queue time and average call duration.
Build dashboards of your support operations to always stay on top tickets, satisfaction levels and more and ensure your team is consistently providing customers with top service.
Yes! You are absolutely able to visualize calls from Zendesk. This data will update in real time which gives your team the possibility to be as fast and effective as possible on the phone. Visualize KPIs like Average Talk Time, Average Wait Time, Average Wrap Up Time and many more. These KPIs can be visualized for the whole team or for each employee as well.
Plecto knows that all businesses are different, which is why we have made it possible for you to tailor your own KPIs! You decide if you want to cross your data from one system with another and create a perfect KPI just for you and the team! The possibility to use pre-defined KPIs is also possible. This will make the setup fast and eas
