1st Example
The 3-Day Call Board Dispatchers Can Actually Rely On
The 3-Day Call Board shows dispatch exactly what’s booked, what’s open, and where the gaps are across today and the days ahead. No manual whiteboards, no report pulling, no delays. Your team can make booking decisions instantly—avoiding overloading techs, preventing last-minute reschedules, and keeping the schedule tight and balanced throughout the day.
"We’re using Plecto for our 3-day call board. It helps us track how many jobs we have today and the next three days."
Derrick Dickey
Director of Data and Technology, Golden Rule Plumbing
2nd Example
Live CS Metrics dashboard for faster coaching
The CS Metrics dashboard gives your call center a live view of booking rates, missed calls, hold times, and call outcomes. Instead of waiting for next-day reports, managers and trainers see exactly where calls are being lost and can step in while the day is still recoverable.
Your team gets clear, real-time feedback on how they’re doing, shift by shift. That means faster coaching, fewer missed opportunities, and more calls turned into booked jobs — not just logged interactions.
"You can change and coach in real time — you catch issues instantly instead of waiting a day or two for reports."
Jen Johnson
Administrative Manager, Arnold & Sons Plumbing
3rd Example
Real-time ServiceTitan Technician Overview dashboard
The Technician Overview dashboard shows exactly how every tech is performing throughout the day — jobs completed, revenue generated, efficiencies, and key service KPIs. Managers don’t need to chase down updates or wait for end-of-day reports; everything is visible the moment it happens.
It keeps techs accountable, helps identify who needs support, and gives high performers the recognition they deserve.
4th Example
Live Contests and Leaderboards that drive performance
Contests turn daily KPIs into motivation. Every job, sale, or upsell moves techs up the board, giving them clear goals and instant feedback. It keeps energy high, builds healthy competition, and drives consistent performance across the team.
"The gamification — the leaderboards, the badges, the competitions — created healthier competition and engagement."
Robert Boyles
Training Manager, Electrika
A real-time leaderboard shows exactly how each tech is performing — jobs completed, revenue, upsells, and efficiency. It makes accountability visible, highlights top performers, and helps managers spot who needs support without waiting for end-of-day reports.
"Plecto definitely contributes to technician efficiency — they want to be more productive and generate more for the company and themselves."
Rick Gallardo
General Manager, Drain Right Services
5th Example
Company Overview: your entire operation in one view
The Company Overview dashboard gives leadership a real-time snapshot of revenue, jobs, performance, and key KPIs — all in one place. It replaces scattered reports with a single view of how the business is running right now.
6th Example
Daily Huddle dashboard: start the day with real-time clarity
The Daily Huddle dashboard gives your team a fast, focused snapshot of what matters most — yesterday’s results, today’s workload, and the metrics that need attention right now.
It keeps everyone aligned before the day starts, highlights where support is needed, and gives managers a clear plan of action without running reports or digging through ServiceTitan.
"The Plecto board is where technicians go in the morning — it’s kind of the new coffee machine or the water jug."
Rick Gallardo
General Manager, Drain Right Services
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