Real-time visualization of your performance
Stay on top of support tickets
Get a detailed overview of your team’s tickets and how each agent is performing with our many different support integrations.
Celebrate every satisfaction rating
Get notified whenever you receive a new satisfaction rating and celebrate the positive ones while staying on top of the negative ones too.
Know where to allocate more resources in real-time
Combine your phone- and ticketing support systems in real-time to find out where to spend the most resources. Perhaps you should have more agents working on tickets or answering the phone?
Make sure that you reach your targets
Set individual or overall targets for your agents and make sure that they complete them by tracking their progression live and making changes throughout the day.
Engage your team
Create friendly competitions
Use competitions to boost your team's performance. Who can solve the most tickets or answer the most calls?
Visualize your data and engage your agents
Create fully customizable dashboards and reports to visualize your KPI's and create data-driven conversations among the agents.
How it works
1. Connect your data sources
One-click real-time integration with the most popular CRM, support, marketing and other business systems.
2. Build dashboards
Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20%.
Explore Plecto's features
Visualize KPIs on TVs around the office.
Recognize and celebrate success as it happens.
Set up contests across any KPI in a matter of seconds.
Save time with real-time reports in Plecto.
Set targets for each employee and follow progress in real-time.
Challenge top performers with records and special awards.