Plecto for Customer Service
Keep track of your ticketing system, phone calls, satisfaction ratings, and much more while making sure that you are delivering world-class customer service.
Get a detailed overview of your team’s tickets and how each agent is performing with our many different support integrations.
See our Customer Service integrations
Get notified whenever you receive a new satisfaction rating and celebrate the positive ones while staying on top of the negative ones too.
Combine your phone- and ticketing support systems in real-time to find out where to spend the most resources. Perhaps you should have more agents working on tickets or answering the phone?
Learn more about Real-time Dashboards
Set individual or overall targets for your agents and make sure that they complete them by tracking their progression live and making changes throughout the day.
Use competitions to boost your team's performance. Who can solve the most tickets or answer the most calls?
Create fully customizable dashboards and reports to visualize your KPI's and create data-driven conversations among the agents.
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Visualize KPIs on TVs around the office.
Recognize and celebrate success as it happens.
Set up contests across any KPI in a matter of seconds.
Save time with real-time reports in Plecto.
Set targets for each employee and follow progress in real-time.
Challenge top performers with records and special awards.
Get started in minutes. No credit card required.