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Dashboards for measuring CSAT
Customer Satisfaction Dashboards
Keep track of customer satisfaction, agent feedback, and team-wide ratings with real-time CSAT dashboards to boost your team's support excellence.
CSAT Dashboard Example
Given the importance of customer satisfaction, it’s a good idea to have your CSAT score on your general customer service dashboard. However, to really dive into your satisfaction metrics, build a dedicated dashboard. Here’s an outline of some of the benefits:
Having a whole dashboard for customer satisfaction gives you the space to showcase the individual CSAT scores of your CS agents, but also the team as a whole.
As you can see from our example, a huge benefit of having a dedicated satisfaction dashboard is that you can compare CSAT performance. Plecto is a completely customizable platform, so we leave it up to you when it comes to what metrics you want to measure.
The great thing about visualizing your CSAT scores is that you are able to immediately take action on any dip in your feedback. Remember, while a disappointing CSAT is not what you are looking for, it’s better than receiving a negative review on a public forum.
What KPIs to include on a CSAT dashboard?
It's a good idea to keep this dashboard simple. In our example, we focus on just the CSAT metric, and choose to divide it by the whole organization, the teams and individual agents to add an element of healthy competition.
Customer Satisfaction Score (CSAT)
Measures how satisfied customers are with a company's products, services, or interactions.
Latest Customer Feedback
Showcase the feedback received from customers regarding your products and services.
NPS and CES
Net Promoter Score (NPS) and Customer Effort Score (CES) are equally important metrics that are often added to a CSAT dashboard.