CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics
CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!
Read moreAll articles by category
9 Steps to the Ultimate Sales Discovery Call
Learn how to prepare, ask the right questions and qualify your leads with our ultimate guide to the perfect sales discovery call.
The 10 Best SaaS KPIs You Need to Track in 2024
Every SaaS business is different, but here are the 10 most important SaaS KPIs that every SaaS company should be measuring in 2024.
15 Most Needed Logistics KPIs for 2024
Want to stay ahead of the competition in the logistics industry? Become number one in logistics with tracking these 15 logistics KPIs!
10 Real Estate KPIs to Track in 2024
Discover the most important KPIs for real estate in 2024! Learn the benefits of KPIs and how they can improve real estate operations!
7 KPIs for Sales Managers to Track in 2024
Sales managers are responsible for various tasks which sometimes can be overwhelming! In this article, we will go throw the 7 best sales manager KPIs and explain how to unleash their full benefit of it!
7 Game-Changing Sales Gamification Ideas to Amplify your Sales
Seven motivating sales gamification ideas for you. From saving time to improving motivation, learn about gamification psychology and why sales gamification is the game-changer you need to improve your sales performance!
What is Gamification in Marketing? + 3 Examples to Get Inspired
Looking for more ways to engage with customers? Gamification might just be your answer. Learn the different ways gamification can incorporated into your marketing strategy.
9 Brilliant Examples of Gamification from Successful B2B SaaS
Discover the different ways to keep your team engaged and more with our nine brilliant examples of gamification on SaaS platforms.
Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification
Learn how to motivate sales reps by understanding extrinsic vs. intrinsic sales motivation factors & coach the best out of your team. Then blow away your goals with our 5 sales gamification ideas for sales contests and sales competitions!
How to use Gamification in your Business
In this post, we'll be covering the main aspects of gamification at work. This includes what gamification is, some gamification examples in sales, marketing and customer loyalty plus how you can implement gamification yourself.
A Guide to Motivating E-Commerce Employees
Discover 10 effective methods for motivating e-commerce employees – to boost productivity, improve retention, and create a better company culture!
Performance Tracking 101: A Guide for Enhancing Employee Productivity
Performance tracking is essential for engaging your employees. Celebrate their success, give them what they need, and boost productivity. Find out how.
8 Home Security KPIs to Grow Your Business
Discover 8 home security KPIs that can help you optimize your sales processes, provide top-notch customer service, and succeed in this fast-growing industry!
5 Employee Retention Metrics to Track in 2024
Discover the five crucial employee retention metrics to track if you want to retain your top performers and make better hiring decisions.
Real Estate Agents' 5 Biggest Challenges + How to Overcome Them
Discover what many real estate agents consider to be their five biggest challenges – and learn effective tactics to help overcome them.
The 15 Golden Rules of Dashboard Design
Check out our guide to building an effective dashboard - all in one handy guide!
4 Ways to Supercharge Employee Performance with Plecto
Maximize your business's success by harnessing the power of your employees. Unleash their full potential with Plecto and discover effective strategies to supercharge your team's performance.
How to Analyze Data: A Beginner's Guide
Learn the basics of how to analyze data, including six foolproof steps to analyze data and make better-informed business decisions.
3 Easy Tricks to Track OKRs in Plecto
Just a helping hand to shed some light on how to work with OKRs in your Plecto dashboards
Step-by-Step Guide: How to create an Automatic Report
Do you still write reports manually? In this easy guide, we show you how to create them automatically in a matter of seconds.
SaaS Trends That Will Shape the Industry in 2024
Are you a SaaS professional who wishes you had a crystal ball? Get the inside scoop on the five SaaS trends that will shape the industry in 2024.
Track your success with Pipedrive and Plecto
Discover the benefits of using Pipedrive data on Plecto for your business, and involve your employees in the process!
Increase Your Support Team’s Performance & Motivation With Dixa
Dixa now lets you import your realtime data straight into Plecto!
E-conomic: Much More Than Accounting
Discover more about our integration with e-conomic and the benefits of using it together with Plecto in your daily routine.
CSAT vs. NPS vs. CES: How to Choose the Right Customer Satisfaction Metrics
CSAT vs. NPS vs. CES – they all measure customer satisfaction. But do you know when to use each one? Learn the nuances of these 3 metrics, and use them like a pro!
10 Ways to Improve Retail Customer Service
Whether you sell online, offline, or both – these 10 tactics with help improve retail customer service and deliver the experience your customers want and expect!
10 Essential Energy KPIs for Home Energy Providers
Discover 10 crucial energy KPIs that can help your company provide outstanding customer service – and succeed in this increasingly competitive industry!
10 Call Center KPIs You Need to Be Tracking
Discover the 10 call center KPIs you should be tracking if you want to keep your call center operating at peak efficiency while delivering outstanding customer service.
5 Strategies to Reduce Your Team's Call Abandon Rate
Reducing call abandon rates can take your call center one step closer to enhanced efficiency and higher customer satisfaction. Find out how.
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Average Handle Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
A Guide to Average Basket Size
Find out why average basket size is still a relevant ecommerce metric– and discover the 7 techniques top online retailers use to get their customers to buy more.
A Guide to Customer Lifetime Value (CLV) + How to Calculate It
Find out why customer lifetime value (CLV) is gaining traction as one of the most important KPIs to track – and discover 3 effective tactics to help boost it!
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.