Real-time visualization of your performance

Stay on top of support tickets

Get a detailed overview of your team’s tickets and how each agent is performing with our many different support integrations.

See our Customer Service integrations

Celebrate every satisfaction rating

Get notified whenever you receive a new satisfaction rating and celebrate the positive ones while staying on top of the negative ones too.

Learn more about Instant Notifications

Oldest Unanswered Ticket
All time
02:57:31
Open Conversations
All time
32
Snoozed Conversations
All time
16
Unassigned Conversations
All time
3
Average Time to Close
All time
03:28:17
Intercom Zendesk Support Freshdesk

Increase efficiency

Know where to allocate more resources in real-time

Combine your phone- and ticketing support systems in real-time to find out where to spend the most resources. Perhaps you should have more agents working on tickets or answering the phone?

Learn more about Real-time Dashboards

Make sure that you reach your targets

Set individual or overall targets for your agents and make sure that they complete them by tracking their progression live and making changes throughout the day.

Learn more about Performance Agreements

Oldest Unanswered Ticket
All time
02:57:31
Open Conversations
All time
32
Snoozed Conversations
All time
16
Unassigned Conversations
All time
3
Average Time to Close
All time
03:28:17

Engage your team

Create friendly competitions

Use competitions to boost your team's performance. Who can solve the most tickets or answer the most calls?

Learn more about Contests

Visualize your data and engage your agents

Create fully customizable dashboards and reports to visualize your KPI's and create data-driven conversations among the agents.

Instant Notifications for Customer Service teams

How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Explore Plecto's features

Real-time Dashboards

Visualize KPIs on TVs around the office.

Instant Notifications

Recognize and celebrate success as it happens.

Contests

Set up contests across any KPI in a matter of seconds.

Real-time Reports

Save time with real-time reports in Plecto.

Performance Agreements

Set targets for each employee and follow progress in real-time.

Achievements

Challenge top performers with records and special awards.

Start your free trial today

Get started in minutes. No credit card required.

Start 14-day free trial