Visualize your call center’s performance across locations
Select the KPIs you want to monitor for your teams
Give your team the best overview of their sales and support efforts by displaying their most relevant KPIs on the dashboard. Calls made, meetings booked, closed deals, sales… Choose the KPI, and Plecto does the rest!
Get a fun and full overview of your call center performance
Use our broad selection of widgets to display your KPIs in the most engaging way for your employees. Provide them with the best metrics to measure their performance, and boost their motivation with personalized widgets!
Promote friendly competition among your call center team
Create personalized contests in minutes
Create contests for your Sales and Support team in a matter of minutes to boost their motivation with a specific KPI. Decide the deadline, the participants, and the award… and make it fun to be at work!
Follow your call center’s contest in real-time
Allow your team to follow the contest in real-time by displaying it on the dashboard. Promote friendly competition among your call center team with a personalized contest, and see them reach new limits!
Recognize all your team’s achievements
Acknowledge your salespeople’s efforts
Keep your Sales and Support team’s motivation up by recognizing their daily achievements. Set notifications to trigger automatically whenever a new goal is reached, and give your employees the credit they deserve for it!
Celebrate your Support team's top performers
With Plecto’s unique gamification options, you can boost your team by recognizing your top performers on a daily basis. Create a leaderboard, set notifications, give personalized badges... The options to motivate your Support employees are endless!
Motivate your employees with individual KPIs
Give some extra help with individual KPIs
If one of your employees is struggling with a specific KPI, you can help boost the results by setting individual goals that are only visible for the manager and the employee.
Individual KPIs with our Performance Agreements
With our Performance Agreements feature, manager and employee agree on the individual KPI they want to monitor for a certain period of time. This allows them to follow the performance in real-time and get extra motivation to perform even better.
Import your Call Center's data automatically into Plecto
Integrate your usual Sales systems into the dashboard
Plecto has +50 integrations with the most used systems across departments, so that you can automatically import the most relevant data for your sales team’s performance.
Monitor your Support data in real-time
By using our integrations, you allow your team to follow their KPIs and performance in real-time. Choose the data that you want to import from our integrations, enter data manually or connect Plecto with your Excel sheets.
Bring your call center’s data with you, wherever you go
Keep an eye on your team's performance
You can access Plecto App through your laptop, smartphone, tablet and Apple Watch, to have real-time insight into your performance, wherever you go.
Stay updated on your Sales and Support team’s KPIs
Follow your sales and support people’s progress towards the different KPIs wherever you are. Check your agents’ availability throughout the day, and receive the latest notifications to stay updated on your call center.
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Explore Plecto's features
Visualize KPIs on TVs around the office.
Recognize and celebrate success as it happens.
Set up contests across any KPI in a matter of seconds.
Save time with real-time reports in Plecto.
Set targets for each employee and follow progress in real-time.
Challenge top performers with records and special awards.