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Number of Calls Completed

Count of the support calls that have already been successfully answered.

Number of Calls Completed

What is Number of Calls Completed?

As well as it’s important to have an overview of the pending calls, it’s also rewarding to show your team their achievements.

Not only as a motivation, but this KPI can also be used as learning if the number is not as high as it was expected to be. It might be because your customer service team is not motivated, or because they are busy solving something else.

Therefore, it’s interesting to compare this KPI to the total amount of calls (pending + completed), to have a more accurate insight on whether this figure is fine or could be improved.

Pre-built widgets to display Number of Calls Completed

Number of Calls Completed per Employee

day

Number of Calls Completed per Employee

Number of Calls Completed per Employee

month

Number of Calls Completed per Employee

Number of Calls Completed per Employee

month

Number of Calls Completed per Employee

How to calculate Number of Calls Completed?
(
    Count(Completed Call)
)

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