Oldest Unanswered Ticket
The clients that have been waiting for the longest for your team to reply to their ticket.
What is Oldest Unanswered Ticket?
This KPI will count the number of clients that have been waiting for the longest among all the tickets you’ve received over the last period. This can give you valuable insight into your Customer Service team’s performance and, therefore, potential improvements that can be made in order to reduce this number of awaiting clients. In the end, impatient customers don’t usually turn into happy clients.
You can set this KPI so that it shows the total amount of the oldest unanswered tickets. Having this metric, your team can organize their resources so that this number either decreases or, at least, stops from increasing. In any case, a Manager might want to keep an eye on this metric to have a clear overview of the current situation.
Pre-built widgets to display Oldest Unanswered Ticket
Oldest Unanswered Ticket
How to calculate Oldest Unanswered Ticket?
( First(New Unanswered Support Ticket,Created Date) )
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.