Amount of new tickets aimed for the development team over the last period.
Formula:
(
Count(New Issue)
)
This KPI will keep track of the new tickets that developers receive in a specific period of time. It can be useful for them to have this number in order to be able to organize their days more effectively. Apart from being relevant for developers, this metric can also be helpful for the rest of the office to have an insight into how many tickets are being created and answered. If the number of pending tickets is much higher than the solved ones, your development team might be in need of a helping hand to increase their performance.