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Answered Calls Rate

Percentage of calls that have been answered compared to the total amount of received calls over the last period.

Answered Calls Rate

What is Answered Calls Rate?

As well as it’s important to have an overview of the pending calls, it’s also rewarding to show your team their achievements.

Not only as motivation, but this KPI can also be used as an indicator for daily goals if the number is not as high as it was expected to be. It might be because, for instance, your Customer Service team is not motivated, or because they are busy solving something else.

Therefore, this KPI shows you the answered calls compared to the total amount of calls your team has received. This gives you more accurate and real-time data for you to have a better understanding of the company’s current situation in terms of Support.

Pre-built widgets to display Answered Calls Rate

Answered Calls Rate

day

Answered Calls Rate

How to calculate Answered Calls Rate?
(
Count(Answered Call) / (Count(Answered Call) + Count(Missed Call))
)
Supported integrations
Relatel Relatel Aircall Aircall

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