Answered Calls Rate
Percentage of calls that have been answered compared to the total amount of received calls over the last period.
What is Answered Calls Rate?
As well as it’s important to have an overview of the pending calls, it’s also rewarding to show your team their achievements.
Not only as motivation, but this KPI can also be used as an indicator for daily goals if the number is not as high as it was expected to be. It might be because, for instance, your Customer Service team is not motivated, or because they are busy solving something else.
Therefore, this KPI shows you the answered calls compared to the total amount of calls your team has received. This gives you more accurate and real-time data for you to have a better understanding of the company’s current situation in terms of Support.
Pre-built widgets to display Answered Calls Rate
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Answered Calls Rate
How to calculate Answered Calls Rate?
( Count(Answered Call) / (Count(Answered Call) + Count(Missed Call)) )
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
