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Custom Zendesk Chat dashboards

Build customized Zendesk Chat dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Zendesk Chat and create your own dashboards.

Zendesk Chat dashboard
Zendesk Chat
+
Plecto

Customer Service

Partner website

www.zendesk.com/chat

About Zendesk Chat

Zendesk Chat is a live chat software that connects your customer service agents with your customers proactively and in real-time.

Additional help

docs.plecto.com

Tier

Silver

Create real-time Zendesk Chat dashboards with Plecto

Visualize your Zendesk data in real time with Plecto. See all your available agents, chat volumes and queues, and consistently give customers great service. Monitor real-time performance to recognize each team member's efforts by celebrating their individual achievements.

Plecto is a powerful tool that gives you all the necessary instruments to perform better. With a Zendesk Chat dashboard, you can keep track of specific support metrics like CSAT, first response time, and resolution time, so they can decide what to focus on, and stay on top of your Net Promoter Score and survey responses.

Add value to your data with meaningful visualizations. Display your metrics on a variety of widgets, including graphs, speedometers, tables, and more. Add conditional colors to easily identify progress towards your goal.

Make use of Plecto’s unique gamification features and create leaderboards that spark motivation among your teams. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your Zendesk Chat dashboard to the next level, and combine your data with services like Salesforce, Fenerum, and hundreds more, to pull the most important metrics in real time. With Plecto's integration to Zendesk Chat, the options are endless.

Display your Zendesk Chat dashboards on TV screens at the office or at home, on your computer or access them from your device with our free iOS and Android mobile apps.

What types of data can you import from Zendesk Chat?

Chats

Zendesk Chat will provide you with a real-time overview of your chats and how your agents are performing.

Update frequency
Every 5m

Default member field
agent_full_name

Default date field
timestamp

Supports custom fields?
No

Supports automatic registration deletion?
No

Supports relations? (BETA)
No

Metrics

Update frequency
Streaming (~30s)

Default member field
agent_full_name

Default date field
timestamp

Supports custom fields?
No

Supports automatic registration deletion?
No

Supports relations? (BETA)
No

Agent Timeline

Update frequency
Every 5m

Supports custom fields?
No

Supports automatic registration deletion?
No

Supports relations? (BETA)
No

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REMA 1000 Cuts Response Time by a Massive 5 Minutes Since Using Plecto

Lennart Thomsen, System Responsible at REMA 1000 shares how the grocery chain giant's customer service team reduced response times by 85% and achieved 100% yearly growth since using Plecto dashboards.

Read more

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.