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Custom Zendesk Chat dashboards

Build customized Zendesk Chat dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Zendesk Chat and create your own dashboards.

Zendesk Chat dashboard
Zendesk Chat
+
Plecto

Customer Service

Partner website

www.zendesk.com/chat

About Zendesk Chat

Zendesk Chat is a live chat software that connects your customer service agents with your customers proactively and in real-time.

Additional help

help.plecto.com

Create real-time Zendesk Chat dashboard with Plecto

Build a Zendesk Chat support dashboard to visualize your data in real-time with Plecto, so your team can see available agents, chat volumes and queues, and consistently give customers great service. Monitor real-time performance to recognize each team member's efforts by celebrating their individual achievements.

By constantly visualizing your Zendesk Chat data on TV dashboards around the office, you create a powerful tool for your support team and give them the necessary instruments to perform better. A Zendesk Chat dashboard gives everyone an overview of how well they are doing, with specific support metrics like CSAT, first response time, and resolution time, so they can decide what to focus on, and stay on top of your Net Promoter Score and survey responses.

Create a fully customized Zendesk Chat dashboard for your needs with a Plecto Dashboard, and add value to your Zendesk Chat data with meaningful visualizations. Display your Zendesk Chat data on a wide variety of widgets, including graphs, speed-o-meters or tables. You can also use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your Zendesk Chat dashboard to the next level, and combine your data with services like Salesforce, Fenerum, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Zendesk Chat, the options are endless. You are able to create, edit, iterate and display Zendesk Chat dashboards focused on sales hit rate and quota attainments. You can display your Zendesk Chat dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.

What types of data can you import from Zendesk Chat?

Chats

Zendesk Chat will provide you with a real-time overview of your chats and how your agents are performing.

Update frequency
Every 5m

Default member field
agent_full_name

Default date field
timestamp

Supports custom fields?
No

Supports automatic registration deletion?
No

Metrics

Update frequency
Streaming (~30s)

Default member field
agent_full_name

Default date field
timestamp

Supports custom fields?
No

Supports automatic registration deletion?
No

Agent Timeline

Update frequency
Every 5m

Supports custom fields?
No

Supports automatic registration deletion?
No

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A cross-department solution to boost performance in the growth company, Shaping New Tomorrow

Shaping New Tomorrow has used Plecto to create a full overview across departments and to improve motivation and boost sales. Watch the video and read the case study to learn how you can do the same.

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How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

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