Custom Zendesk Chat dashboards
Build customized Zendesk Chat dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Zendesk Chat and create your own dashboards.
Customer Service
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About Zendesk Chat
Zendesk Chat is a live chat software that connects your customer service agents with your customers proactively and in real-time.
Additional help
Create real-time Zendesk Chat dashboards with Plecto
Visualize your Zendesk data in real time with Plecto. See all your available agents, chat volumes and queues, and consistently give customers great service. Monitor real-time performance to recognize each team member's efforts by celebrating their individual achievements.
Plecto is a powerful tool that gives you all the necessary instruments to perform better. With a Zendesk Chat dashboard, you can keep track of specific support metrics like CSAT, first response time, and resolution time, so they can decide what to focus on, and stay on top of your Net Promoter Score and survey responses.
Add value to your data with meaningful visualizations. Display your metrics on a variety of widgets, including graphs, speedometers, tables, and more. Add conditional colors to easily identify progress towards your goal.
Make use of Plecto’s unique gamification features and create leaderboards that spark motivation among your teams. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.
Take your Zendesk Chat dashboard to the next level, and combine your data with services like Salesforce, Fenerum, and hundreds more, to pull the most important metrics in real time. With Plecto's integration to Zendesk Chat, the options are endless.
Display your Zendesk Chat dashboards on TV screens at the office or at home, on your computer or access them from your device with our free iOS and Android mobile apps.
What types of data can you import from Zendesk Chat?
Metrics
Update frequency
Streaming (~30s)
Default member field
agent_full_name
Default date field
timestamp
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Chats
Zendesk Chat will provide you with a real-time overview of your chats and how your agents are performing.
Update frequency
Every 5m
Default member field
agent_full_name
Default date field
timestamp
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Agent Timeline
Update frequency
Every 5m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
A cross-department solution to boost performance in the growth company, Shaping New Tomorrow
Shaping New Tomorrow has used Plecto to create a full overview across departments and to improve motivation and boost sales. Watch the video and read the case study to learn how you can do the same.
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How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
