Back to all KPIs

Number of Open Issues

Total amount of issues aimed for the development team that has been opened but not completed yet.

Number of Open Issues

What is Number of Open Issues?

This KPI will keep track of the new tickets that developers receive and actually open over a period of time. It can be useful for them to have in order to keep track of their performance and organize their issues in the most productive way.

Apart from being relevant for developers, this metric can also be helpful for the rest of the office to have an insight into how many tickets for developers are being created and answered. If the number of open tickets is much higher than the completed ones, your development team might be in need of a helping hand to increase their performance.

Pre-built widgets to display Number of Open Issues

Number of Open Issues

all time

Number of Open Issues

How to calculate Number of Open Issues?
Count(New Issue) -
Count(Completed Issue)

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.