Last new tickets created during the last period.
What is Latest Issue?
This KPI shows the title of the latest tickets created so that you can have an overview of all the pending tasks and their entry date. This can be especially relevant for the development team, to be able to prioritize the tasks depending on their urgency or level of importance for the overall performance.
This metric can also be interesting for the rest of the office to have an insight into how many tickets are being created and answered. If the number of pending tickets is much higher than the solved ones, your development team might be in need of a helping hand to increase their performance.
Pre-built widgets to display Latest Issue
Latest Issues by Employee
How to calculate Latest Issue?
( Last(New Issue,Title) )
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