Customize Zendesk dashboards that streams key customer support metrics to visualize results and rank your team based on their performance.
Stream data with our out-of-the-box Zendesk dashboard integration. Import open tickets, average reply time and more.
Plecto works in tandem with Zendesk integration, auto-importing and updating dashboards with the latest data.
Easily build your dashboards with our drag-and-drop editor. Users control what, how and where sales data is displayed.
Your support system is loaded with important information. Yet, with rows of spreadsheet-like data, it's not always clear to your team how they're performing or what they should be focusing on.
By visualizing key performance metrics on Plecto dashboards, your team will always have access to real-time business insights. Not only will your team always have an up-to-date overview of their individual and team's performance, they'll be targeted towards maximising productivity and bettering the business.
Improved alignment and reporting are great, but the true value of Plecto dashboard integration is in creating a more engaging and motivating work environment. Spark interoffice competition by ranking your team on a sales leaderboard. Broadcast successes by automating "win" notifications. And, reward individual accomplishments with achievement badges.
When a customer service rep successfully solves a ticket, the dashboards update instantly and can make a custom sound, display a custom message, play a personal video or even flash a Philips Hue light.
Take Plecto for a spin and discover how office dashboards can do so much more than just visualizing your sales funnel. Try it now. No credit card needed and no strings attached.