Custom Relatel dashboards
Build customized Relatel dashboards and visualize your business metrics in real time. Keep track of your activities and celebrate success as it happens.
Customer Service
Partner website
About Relatel
Relatel is a phone service company located in Denmark. They offer companies a phone system to dial and track their employees.
Additional help
Tier
Create real-time Relatel dashboards with Plecto
Track calls, queues, duration, and more with Relatel dashboards in Plecto. Visualize your call metrics and let your team see how they are doing - how many calls are in the queue, who is in a call, and so much more!
Plecto dashboards allow your call team to get an overview of their KPIs. By visualizing your Relatel data on Plecto dashboards, you enable your team to see their progress and give them the necessary instruments to perform better.
Create a fully customized Relatel dashboard and add value to your data with meaningful visualizations. Display your Relatel data on a wide variety of widgets, including graphs, speedometers, tables, and use conditional colors to easily identify your progress towards the goals.
Make use of Plecto's unique gamification features by creating leaderboards and contests that spark motivation among your team. Set up custom notifications that trigger every time an employee achieves a goal.
With Plecto's integration to Relatel, you can easily display your call KPIs on dashboards on TV screens in the office, on your computer, or access them from your mobile device thanks to our iOS and Android apps.
What types of data can you import from Relatel?
Reception Calls
This data type allows you to connect your calls, both incoming and outgoing. You can see when the call started, when it ended, the duration, and more.
Update frequency
Every 2m
Default member field
answered_by
Default date field
started_at
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Smileys
The smileys data type allows you to get the ratings from Relatel into Plecto. It contains data on ratings, comments, the date when the rating was left, and more.
Update frequency
Every 2m
Default member field
employee_id
Default date field
rated_at
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Status
Update frequency
Every 2m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Pre-built Relatel KPIs
Browse our extensive library of pre-built Relatel KPIs or customize and create your own.
Percentage of Closed Support Tickets Rated
Amount of times that you have been rated by customers after solving their support tickets.
Average time it takes customers to be assisted from the moment they reach out through a support channel.
Percentage of calls that have been answered compared to the total amount of received calls over the last period.
Average of Received Rating Score
Average rating score clients are giving to your company in the last period.
Don't see the KPI you are looking for?
Build your own KPIs to use for custom widgets with our easy-to-use formula editor.
Relatel got motivated with the right sales dashboards
Relatel have created a sales dashboard in Plecto that allows them to track sales KPIs in real-time and increases knowledge sharing across the sales team.
Read more
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
