Back to all integrations

Custom Relatel dashboards

Build customized Relatel dashboards and visualize your business metrics in real time. Keep track of your activities and celebrate success as it happens.

Relatel dashboard

Customer Service

Partner website

About Relatel

Relatel is a phone service company located in Denmark. They offer companies a phone system to dial and track their employees.

Additional help



Create real-time Relatel dashboards with Plecto

Track calls, queues, duration, and more with Relatel dashboards in Plecto. Visualize your call metrics and let your team see how they are doing - how many calls are in the queue, who is in a call, and so much more!

Plecto dashboards allow your call team to get an overview of their KPIs. By visualizing your Relatel data on Plecto dashboards, you enable your team to see their progress and give them the necessary instruments to perform better.

Create a fully customized Relatel dashboard and add value to your data with meaningful visualizations. Display your Relatel data on a wide variety of widgets, including graphs, speedometers, tables, and use conditional colors to easily identify your progress towards the goals.

Make use of Plecto's unique gamification features by creating leaderboards and contests that spark motivation among your team. Set up custom notifications that trigger every time an employee achieves a goal.

With Plecto's integration to Relatel, you can easily display your call KPIs on dashboards on TV screens in the office, on your computer, or access them from your mobile device thanks to our iOS and Android apps.

What types of data can you import from Relatel?

Reception Calls

This data type allows you to connect your calls, both incoming and outgoing. You can see when the call started, when it ended, the duration, and more.

Update frequency
Every 2m

Default member field

Default date field

Supports custom fields?

Supports automatic registration deletion?

Supports relations? (BETA)


The smileys data type allows you to get the ratings from Relatel into Plecto. It contains data on ratings, comments, the date when the rating was left, and more.

Update frequency
Every 2m

Default member field

Default date field

Supports custom fields?

Supports automatic registration deletion?

Supports relations? (BETA)


This is a streaming data type.

Update frequency
Streaming (~30s)

Supports custom fields?

Supports automatic registration deletion?

Supports relations? (BETA)

Pre-built Relatel KPIs

Browse our extensive library of pre-built Relatel KPIs or customize and create your own.

number waiting calls.png

Number of Waiting Calls

The number of calls that need to be answered as soon as possible.

Number of Calls Completed

Number of Calls Completed

Count of the support calls that have already been successfully answered.

latest received rating.png

Latest Received Rating Comment

The last person who posted an online review of your product or company.

number of ratings received.png

Number of Received Ratings

The count of every time a user has written about your company online.

percentage closed support tickets rated.png

Percentage of Closed Support Tickets Rated

Percentage of times you've been rated by customers after resolving their support tickets.

duration of all calls.png

Duration of All Calls

Time spent talking on the phone with potential or current customers per day.

Duration of Wait Time

Duration of Wait Time

Average time it takes customers to be assisted from the moment they reach out through a support channel.

duration answered calls.png

Duration of Answered Calls

Time spent by your agents in their most recent calls with clients.

number missed calls.png

Number of Missed Calls

Total number of calls your agents haven’t answered in the last period.

Answered Calls Rate

Answered Calls Rate

Percentage of calls that have been answered compared to the total amount of received calls over the last period.

avg received rating-2.png

Average of Received Rating Score

Average rating score clients gave your company in the last period.

average call duration header.png

Average Call Duration

Average time spent by your support and sales reps in calls with customers.


Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.


Relatel got motivated with the right sales dashboards

Relatel have created a sales dashboard in Plecto that allows them to track sales KPIs in real-time and increases knowledge sharing across the sales team.

Read more

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.