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Custom Relatel dashboards

Build customized Relatel dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Relatel and create your own dashboards.

Relatel dashboard
Relatel
+
Plecto

Category

Customer Service

Partner website

www.relatel.dk

About Relatel

Relatel is a phoneservice company located in Denmark. They offer companies a phone system to dial and track their employees.

Additional help

help.plecto.com/relatel

Create real-time Relatel dashboard with Plecto

Track calls, queues, duration, etc. with a Relatel dashboard from Plecto. Visualize your call stats on a real-time Plecto Dashboard, so your team can see how they are doing, how many are in the queue, who is in a call, and much more.

By constantly visualizing your Relatel data on a TV dashboard around the office, you create a powerful tool for your call team and give them the necessary instruments to perform better. An Relatel dashboard gives everyone an overview of how they are doing.

Create a fully customized Relatel dashboard for your needs with a Plecto Dashboard, and add value to your data with meaningful visualizations. Display your Relatel data on a wide variety of widgets, including graphs, speed-o-meters, tables and use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your dashboard to the next level, and combine your Relatel data with services like Salesforce, Freshdesk, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Relatel, the options are endless. You are able to create, edit, iterate and display Relatel dashboards focused on sales hit rate and quota attainments. You can display your Relatel dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.

What types of data can you import from Relatel?

Reception Calls

This data type will allow you to connect your calls - whether you receive or give them. In this data type, you'll be able to see when the call started, when it finished, how long it was and much other really crucial information.

Update frequency
Every 2m

Default member field
answered_by

Default date field
started_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Status

Update frequency
Streaming (~30s)

Supports custom fields?
Yes

Supports automatic registration deletion?
No

Smileys

The smileys data type will allow you to get the ratings from Relatel into Plecto. This will allow you to visualizer the ratings of the employees in Plecto. The data type will contain the rating, their comment when the rating was left and so on.

Update frequency
Every 2m

Default member field
employee_id

Default date field
rated_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Relatel KPIs

Browse our extensive library of pre-built Relatel KPIs or customize and create your own.

Number of Waiting Calls

Number of Waiting Calls

Amount of calls that need to be answered as soon as possible.

Number of Calls Completed

Number of Calls Completed

Count of the support calls that have already been successfully answered.

Latest Received Rating Comment

Latest Received Rating Comment

Last person that posted an online review of your product or company.

Number of Received Ratings

Number of Received Ratings

Count of every time a user has written about your company online.

Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated

Amount of times that you have been rated by customers after solving their support tickets.

Duration of All Calls

Duration of All Calls

Time spent talking on the phone with potential or current customers per day.

Duration of Wait Time

Duration of Wait Time

Average time it takes customers to be assisted from the moment they reach out through a support channel.

Duration of Answered Calls

Duration of Answered Calls

Time spent by your agent in the last call with a client.

Number of Missed Calls

Number of Missed Calls

Total number of calls that your agents haven’t answered in the last period.

Answered Calls Rate

Answered Calls Rate

Percentage of calls that have been answered compared to the total amount of received calls over the last period.

Average of Received Rating Score

Average of Received Rating Score

Average rating score clients are giving to your company in the last period.

Average Call Duration

Average Call Duration

Average time spent by your entire team in their calls with clients.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

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