Custom Intercom dashboards
Build customized Intercom dashboards that visualize your business metrics and KPIs in real time. Import your data directly from Intercom and create your own dashboards.
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About Intercom
Intercom is a real-time conversational relationship platform that helps businesses build customer relationships through conversational, messenger-based experiences across the customer journey.
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Create real-time Intercom dashboards with Plecto
Build support dashboards and visualize your Intercom data in real time with Plecto. Allow your team to be prepared and see what needs their attention to ensure your customers get the best service. With Plecto's integration to Intercom, you can display specific support metrics such as the CSAT, first response time, resolution time, and more.
Create fully customized Intercom dashboards with Plecto and add value to your KPIs through meaningful visualizations. Display your conversation metrics on a variety of widgets, including graphs, speedometers, charts, tables, and more. Add conditional colors to your KPIs to easily identify the progress towards your goals.
Make use of Plecto's unique gamification features by creating leaderboards and contests that spark motivation among your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone, completing a task, or others.
Take your dashboards to the next level and combine your Intercom data with services like Salesforce, Fenerum, and hundreds more to gather the most important metrics in real time. Joining your data will allow you to create dashboards focused on sales hit rate, quota attainments, and much more - the options are endless!
You can easily display your Intercom KPIs on dashboards on TV screens in the office, on your computer, or access them from your mobile device with our iOS and Android apps.
What types of data can you import from Intercom?
Conversations
The Conversations data type in Plecto will retrieve data from Intercom Conversations. This data includes the number of notes, the state of the conversations, the average reply time for employees and much more.
Update frequency
Instant with web-hooks and every 1m
Default member field
assignee
Default date field
created_at
Supports custom fields?
Yes
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Conversation Parts
This data type will allow you to visualize the information of each of the conversation parts. Conversation parts are defined as being each part of a conversation - so each response from the employee responding. It will include what the response said, and what type it was.
Update frequency
Instant with web-hooks and every 1m
Default member field
assignee
Default date field
created_at
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Agents
Update frequency
Every 2m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Activity Logs
Update frequency
Every 2m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Conversation Ratings
Conversation Ratings will allow Plecto to retrieve the ratings from conversations in Intercom. The rating will show up in Plecto, as well as any remarks made about the conversation it is linked to. Each rating has an owner, which correlates to who has been rated.
Update frequency
Instant with web-hooks and every 1m
Default member field
assignee
Default date field
created_at
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
Pre-built Intercom KPIs
Browse our extensive library of pre-built Intercom KPIs or customize and create your own.
Amount of clients that have contacted your support channel and need to be answered.
Percentage of Closed Support Tickets Rated
Amount of times that you have been rated by customers after solving their support tickets.
The clients that have been waiting for the longest for your team to reply to their ticket.
Average of Received Rating Score
Average rating score clients are giving to your company in the last period.
Number of Closed Support Tickets
Amount of clients that contacted your support channel and have already been answered.
Don't see the KPI you are looking for?
Build your own KPIs to use for custom widgets with our easy-to-use formula editor.
A full overview of KPIs for team.blue
Learn how the tech giant, team.blue, the parent company of seven different cloud and hosting brands, raised employee motivation and created transparency throughout the whole organization.
Read more
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
