Hero Integration | Dashboards & Reports

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Create real-time Hero dashboard with Plecto

Track calls, queues, duration, and outbound sales activities with a Hero dashboard from Plecto. Visualize your call stats on a real-time Plecto Dashboard, so your team can see how they are doing, how many are in the queue, who is in a call and much more.

By constantly visualizing your Hero data on a TV dashboard around the office, you create a powerful tool for your call team and give them the necessary instruments to perform better. A Hero dashboard gives everyone an overview of how they are doing and more insight into the strongest and weakest areas of each department.

Create a fully customized Hero dashboard for your needs with a Plecto Dashboard, and add value to your Hero data with meaningful visualizations. Display your Hero data on a wide variety of widgets, including graphs, speed-o-meters, tables and use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your dashboard to the next level, and combine your Hero data with services like Salesforce, Freshdesk, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Hero, the options are endless. You are able to create, edit, iterate and display Hero dashboards focused on sales hit rate and quota attainments. You can display your Hero dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.

What types of data can you import from Hero?

Agent Ready Periods

Technical details for Hero Agent Ready Periods

Update frequency
Every 2m

Supports custom fields?
No

Supports automatic registration deletion?
No

Leads

HeroBase Leads helps you keep track of your leads across outbound campaigns and how they are performing. Showcase each agent's closed leads and their hit rate.

Technical details for Hero Leads

Update frequency
Every 2m

Default member field
firstProcessedByUser

Default date field
firstProcessedTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Calls

HeroBase Calls enables you to keep track of your calling activities and to benchmark your team's performance in real-time.

Technical details for Hero Calls

Update frequency
Every 2m

Default member field
user

Default date field
startTime

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Hero KPIs

Browse our extensive library of pre-built Hero KPIs or customize and create your own.

Number of Calls Completed

Count of the support calls that have already been successfully answered.

Number of Leads Created

Potential customers that have shown some interest in your company or product.

Duration of All Calls

Time spent talking on the phone with potential or current customers per day.

Number of New Leads

Potential future customers that have shown some interest in your company or product in the last period.

Average Call Duration

Average time spent by your entire team in their calls with clients.

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

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