Back to all integrations

Custom Freshdesk dashboards

Use the integration between Plecto and Freshdesk and visualize your most important KPI’s from customer support and service in real-time.

Freshdesk dashboard
Freshdesk
+
Plecto

Partner website

freshdesk.com

About Freshdesk

Freshdesk offers its customers the option to streamline all their customer conversations in one place.

Additional help

help.plecto.com

What types of data can you import from Freshdesk?

Tickets

This data type will allow you to visualize the data of your tickets in Plecto. The data type contains precise information about response time, pending time, when the ticket was closed, and much much more.

Update frequency
Every 5m

Default member field
responder_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
Yes

Pre-built Freshdesk KPIs

Browse our extensive library of pre-built Freshdesk KPIs or customize and create your own.

Number of New Support Tickets

Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

Plecto

Start 14-day free trial

Get started in minutes. No credit card required.