Number of Waiting Calls
Amount of calls that need to be answered as soon as possible.
What is Number of Waiting Calls?
As it can be deduced from the name, this KPI counts the number of clients that tried to contact your organization but did not get an answer. This can give you an overview of how your customer service performs daily, weekly or on a monthly basis.
Even though the aspiration for every organization is to not have any client waiting to be contacted, it can be an indicator of the company’s growth or the impact the latest marketing action has triggered.
The most recommendable period to use this KPI is daily because clients tend to get impatient and giving your team constant access to this information will stimulate a more dynamic routine in their department. After all, the sooner you reach the client, the more likely it is that you will close the deal.
Pre-built widgets to display Number of Waiting Calls
day
Number of Waiting Calls
How to calculate Number of Waiting Calls?
( Count(Waiting Call) )
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
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