Freshdesk

Step 1: Get your credentials from Freshdesk

To integrate Freshdesk with Plecto, you need to find your Freshdesk subdomain and an API key.

Here's a Freshdesk article on how to find your API key.
As for the subdomain, it's the first part of your full Freshdesk domain. For example, mycompany is the subdomain in the following URL: https://mycompany.freshdesk.com.

There are limits to how many API calls you can make based on your subscription plan in Freshdesk. Learn more in Freshdesk's docs.

In Plecto, go to Data sources > New data source > Freshdesk.
(Optional) Rename your credentials.
Insert your API key and subdomain.
Click Next.
Select the data you want to import.
Configure your data source settings. Here, you can change the title, choose the default date, select which fields to import, and more.
Click Next to choose how much data to import and how long you want to keep it in the data source.
Click Import to finish.

Our integration with Freshdesk currently allows you to import the following data:

Get information about the response time, pending time, when the tickets were closed, and more.

Update frequency: 5m

Default member field: responder_id

Default date field: created_at

Supports custom fields? No

Supports webhooks? No

Supports automatic registration deletion? Yes

Supports relations? No

Update frequency: 5m

Supports custom fields? No

Supports webhooks? No

Supports automatic registration deletion? No

Supports relations? No