Start outperforming today with customer service dashboards
Keep track of your ticketing system, phone calls, satisfaction ratings, and much more while making sure that you are delivering the best customer service.
Plecto at a glance
Get started with Plecto in just a few clicks
Quick integration
We've made it so that it only takes a few clicks to import your support data to Plecto
No coding skills needed
You don't need to be a tech whizz to design and customize your dashboards
Pre-built Support KPIs
Choose from our selection of pre-built support templates to track the important KPIs
Discover our integrations
Why Plecto is perfect for support teams
Provide first-class support with real-time data
Visualize data to make your customer's experience even better
- Use live insights to increase the performance of your agents
- Keep track of different inboxes and support channels
- Proven to boost a team's CSAT score to 98%!
“With Plecto, we shortened our response time from 6 minutes to 1 minute. The agents can be more efficient.”
Lennart Thomsen
Customer Support Manager at Rema 1000
Boost Performance with Gamification
Fun and healthy competition for employees with our gamification features
- Start contests and see your team perform like never before!
- Recognize success and achievements of employees
- An engaging way for support teams to reach targets
“When we build up the team, we reached out to approximately 2000 customers a month, and now we reach out to around 3000 every month. This helps us reduce churn, and Plecto has definitely been a part of that journey.”
Nikolaj Boffy
Nordic Team Retention Manager, Nets A/S
Stay in control of your data
Data can be sensitive, so stay on top of who can see what
- Use our limit dashboard access feature to change what is visible
- Keep sensitive information in the office by limiting IP addresses
- Develop individual performance dashboards for agents
“Through gamification and visualization, Plecto has helped improve the company culture. We now experience a much better buy-in from our employees who take responsibility for the company’s key results.”
Anders Eiler
CSO for eCommerce at team.blue
Data that is safe and secure
The protection of your data is paramount. That’s why our customers' data is encrypted and protected with some of the most secure information security standards in the industry.
Plecto uses TLS 1.2 encryption to guard your data in transit and at rest in AWS data centers that hold certifications including ISO 27001, SOC2, PCI DSS, and FedRAMP.
