Blog
KPIs
When KPIs Fail at Scale and How to Redesign Them Without Chaos
Scaling up and down can make KPIs fail. Learn how to redesign your key metrics without bringing chaos to your team and operation.
Why Remote Teams Experience the Same KPIs Differently
Did you know? Remote teams perceive the same KPIs differently. Learn why this is so, plus some practical ways to align understanding and improve performance.
What is CLV? A Simple Guide to Measuring and Improving Customer Loyalty
Wondering how much your customers are really worth? Learn the basics of Customer Lifetime Value (CLV), the simple formula to track it, and how to start…
The Top 12 RevOps KPIs
Explore 12 of the most common revenue operations KPIs and how they can be used in dashboard solutions.
10 of the Best Sales KPIs to Use With Pipedrive
Enhance your sales performance with the Pipedrive x Plecto integration by tracking essential sales-based KPIs—enabling data-driven decision-making and improved…
10 Essential KPIs for HubSpot Users
Discover 10 essential KPIs for HubSpot users to enhance CRM operations with Plecto integration, leading to increased sales, improved marketing, and responsive…
10 Important Financial KPIs to Track in 2026
Is your business truly profitable? Master the 10 essential financial metrics—from ARR and Working Capital to ROAS—and learn the formulas to drive data-driven…
A Guide to First Contact Resolution (FCR)
Find out why first contact resolution matters, discover your ideal target FCR – and get a 4-step plan for handling complex calls without sacrificing CSAT.
A Guide to Average Handling Time (AHT)
Find out why average handle time (AHT) is a crucial call center KPI, and an important customer satisfaction driver – and discover 3 ways to improve it!
A Guide to Average Basket Size
Find out why average basket size is still a relevant e-commerce metric – and discover the 7 techniques top online retailers use to get their customers to buy…