Custom TOPdesk dashboards
Easily import your TOPdesk metrics and start visualizing your data in just a few minutes. Create clear dashboards to keep on top of all your enterprise, IT and facility data.
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About TOPdesk
TOPdesk is a service management software that provides different solutions for medium and large-sized companies.
Additional help
Tier
Bring your TOPdesk data to life
ENGAGING AND REAL-TIME DASHBOARDS
Our integration to TOPdesk makes it easy to visualize all the different data that you’re measuring. Display your metrics on various widgets, including graphs, speedometers, charts, and tables. Clearly see the number of open, handle, or pending incidents, their status, priority and more. You can design an unlimited number of dashboards, ideal if you want to separate between different departments.
IMPROVING CUSTOMER SERVICE
Providing top-quality customer service is often easier said than done. By visualizing your data with Plecto you can easily identify the team’s targets, acknowledge where the team is outperforming and identify areas for improvement. Our dashboards update in real-time so that you can be sure that you never miss an important KPI or milestone.
HAVE FUN WITH YOUR DATA
We believe that data is not just for analysis, so why try out our gamification features? You can create leaderboards and contests to spark motivation among your team. Have all tickets been resolved? Be sure to reward this effort by using the achievement function and set up notifications for everyone to see.
VISUALIZE ON THE BIG SCREEN
We’ve made it straightforward to connect your Plecto dashboards to TVs for everyone in the office to see. If you want to keep track of several dashboards, then make use of our slideshow feature to seamlessly display all the relevant info.
What types of data can you import from TOPdesk?
Operator changes
Update frequency
Every 2m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
Yes
Operator change activities
Update frequency
Unspecified
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
Yes
Ordered Items
Update frequency
Every 2m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
Yes
Incidents
Update frequency
Every 2m
Supports custom fields?
No
Supports automatic registration deletion?
No
Supports relations? (BETA)
No
How it works
1. Connect your data sources
One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.
2. Build dashboards
Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.
3. Boost team performance
Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.
Boost performance with real-time insights
Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.
