Connect Dixa to Plecto and visualize your customer service performance in real time. Track conversations, response times, agent activity, and CSAT. All from one live dashboard.
Plecto's streaming integration pulls your Dixa data and updates it every 10 seconds. That means your team leads always know what's happening (who's online, which queues are filling up, and where service levels need attention) and can react before issues become escalations.
Track conversations, response times, CSAT, and agent activity in a single dashboard. Spot what's working and what isn't, without switching tools or pulling reports.
Use Plecto's leaderboards, contests, and instant notifications on top of your Dixa metrics. Show progress on office TVs, desktops, or the Plecto mobile app.
Dixa is the customer service platform for B2C ecommerce. It brings email, chat, voice, social, and messaging into one conversation, and Plecto gives you the dashboards to run it.
