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Create customized Dixa dashboards

Build customized Dixa dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Dixa and create your own dashboards.

Dixa dashboard
Dixa
+
Plecto

Partner website

dixa.com

About Dixa

Dixa is a global customer service tech company that unifies customer engagement across email, chat, messaging and phone in one platform.

Additional help

help.plecto.com

Create real-time Dixa dashboards with Plecto

Build a Dixa dashboard to visualize your data in real-time with Plecto, so your team can be prepared to see what needs the attention, see conversation spikes, and consistently give customers great service.

By constantly visualizing your Dixa data on the dashboards - in the office or remotely, you create a powerful tool for your Support team and provide them with relevant data to perform better. A Dixa dashboard gives every employee an overview of how well the team is doing, with specific support metrics like CSAT, First Response time, and Resolution time, so they can decide what to focus on at every moment, and own their work!

Create a fully customized Dixa dashboard for your team's needs, and add value to your Dixa data with meaningful visualizations. Display your data on a wide variety of widgets, including graphs, speed-o-meters or tables. You can also use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal or reaches a new milestone.

Take your Dixa dashboard to the next level, and combine your Dixa data with services like Salesforce, Fenerum, and hundreds more! Pull the most important metrics in real-time with Plecto's integration to Dixa. The options are endless!

You are able to create, edit, iterate and display Dixa dashboards focused on sales hit rate and quota attainments. You can display your Dixa dashboards on TV screens across your office, on your computer, tablet, smartphone or Apple Watch. Access your real-time data wherever you are, whenever you want, and stay on top of your performance.

What types of data can you import from Dixa?

Conversations

Update frequency
Every 2m

Default member field
assignee_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

How it works

1. Connect your data sources

One-click real-time integration with our dashboards to the most popular CRM, support and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPI dashboards or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20% with visualizing data on dashboards.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

Plecto

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