Centralize your support channels
Display all your Herodesk conversations—from email and live chat to Facebook and Instagram Messenger—on a single Plecto dashboard. Get a holistic view of your support volume across every channel without switching tabs.
Monitor real-time response times
Track your team’s First Response and Average Resolution Times live. Visualize how quickly your agents are helping customers, allowing you to identify bottlenecks the moment they happen and keep satisfaction high.
Analyze agent productivity
See exactly how many tickets each agent is closing and their individual performance trends. Use Plecto’s leaderboards and gamification to motivate your team and celebrate your top-performing support heroes.
Connect support to sales data
Combine your Herodesk ticket data with order information from Shopify, WooCommerce, or Magento. See the direct correlation between your customer service efforts and your e-commerce revenue on one screen.
Track ticket categories and AI efficiency
Gain insights into which topics are driving the most inquiries. Monitor how many tickets are being resolved by Herodesk’s AI Agents versus manual handling to optimize your automated workflows and reduce team workload.
Automate your support reporting
Eliminate manual exports and spreadsheets. Build custom KPI formulas for Tickets per Customer or Resolution Rate, and have automated reports sent directly to your management team or displayed on office TVs.