Centralize your support channels
Display all your Herodesk conversations on a single dashboard. Get a holistic view of your support volume without switching tabs.
Monitor real-time response times
Visualize how quickly your agents are helping customers to identify bottlenecks and monitor customer satisfaction.
Analyze agent productivity
See how many tickets each agent closes and their individual performance trends. Use gamification to motivate and celebrate your team.
Connect support to sales data
Combine your Herodesk ticket data with other platforms' order data. See how your CS efforts impact your e-commerce revenue.
Track ticket categories and AI efficiency
Find which topics are drive most inquiries. Monitor how many tickets are resolved by Herodesk’s AI Agents.
Automate your support reporting
Build custom KPI formulas, with automated reports sent to your management team or displayed on office TVs.