Visualize your call volume in real time
Display your Cradle call data—including inbound, outbound, and missed calls—on a live Plecto dashboard. Get an instant overview of your team's current phone activity and ensure no lead or support request goes unanswered.
Drive competition with agent leaderboards
Boost motivation by turning call metrics into friendly competition. Create leaderboards based on Cradle data like total talk time, number of calls made, or successful connections to recognize your top performers and keep energy high.
Track combined sales and phone data
Sync Cradle with your CRM, such as HubSpot or Xero, through Plecto to see the full picture. Visualize how call activity directly correlates with deal progression and revenue, allowing you to identify the most effective communication patterns.
Monitor call quality and wait times
Gain insights into your team’s efficiency by tracking average wait times and call durations. Use these metrics to optimize staffing during peak hours and ensure your customers are receiving a high-quality, timely experience.
Utilize AI-generated call summaries
Utilize Cradle’s AI capabilities to categorize and report on call outcomes. Display sentiment analysis or call summary trends on your Plecto dashboard to understand why customers are calling and how your team is handling their needs.
Celebrate wins with instant notifications
Set up custom Plecto notifications to trigger on office TVs or mobile devices the moment a milestone is reached. Whether an agent hits their daily call target or completes a high-value sales call via Cradle, celebrate the success in real time.