Visualize your call volume in real time
Display your Cradle call data on a live dashboard, and get an instant overview of your team's current phone activity.
Drive competition with agent leaderboards
Turn call metrics into friendly competition. Create leaderboards from Cradle data to recognize top performers and keep energy high.
Track combined sales and phone data
Sync Cradle with your CRM through Plecto to get a full picture. Visualize how call activity correlates with deal progression and revenue.
Monitor call quality and wait times
Track average wait times and call durations. Use these metrics to ensure your customers receive a high-quality, timely experience.
Utilize AI-generated call summaries
Utilize Cradle’s AI features to categorize and report on call outcomes, and display call summary trends on your dashboard.
Celebrate wins with instant notifications
Celebrate when an agent completes a high-value sales call via Cradle by triggering Plecto's instant notifications.