Motivate your contact center agents. Connect Dialfire and Plecto.
Convert more from your Dialfire call campaigns with motivating and performance-boosting real-time visualization and gamification tools from Plecto.
Competition
Get your team fired up with real-time gamification
Turn your agents’ interactions into performance-boosting contests that show participants' progress in real time with Plecto.
Whether it's response time, conversion rates, or calls made, run simple-to-set-up contests to stimulate friendly competition while showing off your employees' best performance!
About
What to expect with the powerful Dialfire x Plecto integration
Hidden goals don’t get hit
Combine KPI insights on real-time dashboards with gamification to lift campaign performance, calls and customer satisfaction.
Make calls fun again
Transform your team's work tasks into friendly competitions with coins, achievements, and rewards—all driven by live campaign and call data.
Motivation lives in the moment
Celebrate wins the moment they happen–speedy resolutions, meetings booked, or sales made with instant notifications and achievements.
Recognition
Recognition loses its impact when it’s late.
Give your employees the shoutout they need to keep pushing toward their targets with instant notifications that recognize small wins or major milestones the moment they happen.
Spice it up with a spinning wheel notification, shoutout on Slack or Teams, or an employee's own personalized video showing up on screens around the office.
Discover more notification actionsRewarding
Calling is even more rewarding when you can win prizes!
Turn all your contact center sales and support teams' tasks into chances to win. Give employees the opportunity to earn virtual coins in exchange for real-world prizes with easily set-up reward systems that are sure to see your team put in their best efforts with the promise a reward.
Your powerful contact center combination
By integrating Dialfire with Plecto, you transform raw call and campaign data into real-time insights that save managers time on analysis and motivate sales and support agents toward even better performance. How? With live dashboards, personalized KPIs, and powerful gamification tools that make every interaction count—literally.
Visualize key metrics from Dialfire like call volume, talk time, conversion rates, and agent activity. Then turn those insights into more conversions and satisfied customers with gamified leaderboards, rewards systems, and instant recognition that turn your team into top performers, driving real behavioral change and your best contact center results.
Motivate on these Dialfire metrics
Number of calls answered
Number of outbound calls made
Average call wait time
Number of calls waiting in queue
Successful calls
Average talk time
Conversion rate
Total talk time per agent
Number of calls per hour by agent
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