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Plecto

Subscription and Licenses

How does the subscription work?

Plecto's subscription plans are license-based.

Billing is based on the highest number of employees sending data in a single day each month.

For example:

  • Employees sending data today: 8

  • Employees sending data yesterday: 14

  • Employees sending data last Thursday: 10

If 14 ends up being the highest number of tracked employees of the month, that's how many licenses you are billed (14).

There's a minimum number of licenses for each subscription plan. Please contact our sales team to learn more.

Updating the number of licenses. You will see a warning message if the number of peak usage exceeds the number of licenses included in your subscription.

What is a tracked employee?

A tracked employee is someone who sends data to Plecto. They are linked to at least one registration in your data sources.

A tracked employee can also be a system such as Google Ads, in case the external system doesn't include information about individual employees when sending it to Plecto.

Where to find the list of employees sending data to Plecto?

Admins can view all tracked employees who have been sending data to Plecto for this month by navigating to Settings > Employees > Tracked tab.

Where to find the list of billable licenses?

Admins can find the list of tracked employees both on the Settings and Billing page in Plecto. The number of employees tracked for this month must always be the same as the number of licenses included in your subscription. 

  • In Settings: Find the section Security, Usage & Limits and click on the green info button on the right of the number of billable licenses.

  • In Billing: Find the section License usage and click on the green info button on the right of the number of billable licenses.

How many licenses do I need?

  • You have 30 employees that you are tracking data for every day = You need 30 licenses.

  • You have a team of 40 call agents, but only 25 agents are at work on a single day = You need 25 licenses, as you are tracking a maximum of 25 employees per day. It also means that you can track all 40 agents on the same 25 licenses.

  • You have 100 employees that are sending data to Plecto every day, and 5 administrators that aren't sending any data to Plecto. = You need 100 licenses, as you do not need a license for users or admins that are not being tracked in Plecto.