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Custom Freshservice dashboards

Build customized Freshservice dashboards that visualize your business metrics and KPIs in real-time. Import your data directly from Freshservice and create your own dashboards.

Freshservice dashboard
Freshservice
+
Plecto

Partner website

freshservice.com

About Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

Additional help

help.plecto.com

Create real-time Freshservice dashboard with Plecto

Build a Freshservice support dashboard to visualize your data on a real-time Plecto Dashboard, so your team can see available agents, chat volumes and queues, and consistently give customers great service. Monitor real-time performance to recognize each team member's efforts by celebrating their individual achievements.

By constantly visualizing your Freshservice data on TV dashboards around the office, you create a powerful tool for your support team and give them the necessary instruments to perform better. A Freshservice dashboard gives everyone an overview of how well they are doing, with specific support metrics like CSAT, first response time, and resolution time, so they can decide what to focus on in order to stay on top of your Net Promoter Score and survey responses.

Create a fully customized Freshservice dashboard for your needs with a Plecto Dashboard, and add value to your Freshservice data with meaningful visualizations. Display your Freshservice data on a wide variety of widgets, including graphs, speed-o-meters, tables and use conditional colors to easily identify progress towards your goal. Make use of Plecto’s unique gamification features by creating leaderboards that spark motivation amongst your team. Set up custom notifications that trigger every time an employee achieves a goal like reaching a new milestone or closing a sale.

Take your Freshservice dashboard to the next level, and combine your data with services like Salesforce, Fenerum, and hundreds more, to pull the most important metrics in real-time. With Plecto's integration to Freshservice, the options are endless. You are able to create, edit, iterate and display Freshservice dashboards focused on sales hit rate and quota attainments. You can display your Freshservice dashboards on TV screens across your office, on your computer or access them from your device thanks to our iOS and Android app.

What types of data can you import from Freshservice?

Tickets

Update frequency
Every 5m

Default member field
responder_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
Yes

Changes

Update frequency
Every 5m

Default member field
agent_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Assets

Update frequency
Every 5m

Default member field
agent_id

Default date field
created_at

Supports custom fields?
No

Supports automatic registration deletion?
No

Pre-built Freshservice KPIs

Browse our extensive library of pre-built Freshservice KPIs or customize and create your own.

Number of New Support Tickets

Number of New Support Tickets

Amount of clients that have contacted your support channel and need to be answered.

Number of New Assets

Number of New Assets

Amount of new assets that a company has bought or created in the last period.

Latest Added Asset

Latest Added Asset

Assets that a company has bought or created in the last period.

Percentage of Closed Support Tickets Rated

Percentage of Closed Support Tickets Rated

Amount of times that you have been rated by customers after solving their support tickets.

Number of New Requested Changes

Number of New Requested Changes

Amount of alterations of some kind that have been demanded over the last period.

Oldest Unanswered Ticket

Oldest Unanswered Ticket

The clients that have been waiting for the longest for your team to reply to their ticket.

Latest New Change

Latest New Change

Most recent change made by the development team.

Number of Closed Support Tickets

Number of Closed Support Tickets

Amount of clients that contacted your support channel and have already been answered.

Formula

Don't see the KPI you are looking for?

Build your own KPIs to use for custom widgets with our easy-to-use formula editor.

How it works

1. Connect your data sources

One-click real-time integration with the most popular CRM, support, marketing and other business systems.

See our integrations

2. Build dashboards

Use our prebuilt KPIs or customize your own by using formulas to calculate more advanced metrics.

Learn more about our dashboards

3. Boost team performance

Share real-time insights with your team and boost performance by 20%.

Read our customer stories

Boost performance with real-time insights

Plecto is a data visualization software that helps you motivate your employees to reach new limits and stay on top of your business.

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