Amount of tickets that have been solved by the development team over the last period.
Formula:
(
Count(Completed Issue).Date(Completed Date)
)
This KPI will track your development team’s performance in regards to completed tickets so that they also have an overview of their already done tasks. Apart from being relevant for developers, this metric can also be helpful for the rest of the office to have an insight into how many tickets are being created and answered. If the number of answered tickets is much lower than the pending ones, your developers might be in need of a helping hand to speed up their performance. To have an overall view of the progress, the metric can be set to show this month’s evolution compared to last month, to see if goals are being reached or performance is decreasing based on real-time data.