Enjoy the fastest and most complete dashboard integration with Aircall on the market.
Who looks at it
Customer service agents, team leads, and managers
Focus area
Customer service and support
Purpose
Enabling agents to respond to customer queries as fast as possible.
What integrations are used
Are you using Aircall as your telephony system? If so, you're not alone. Many Aircall users are turning to Plecto to gain deeper insights into their call performance and optimize their sales and support teams.
Plecto offers the fastest and most seamless integration with Aircall on the market, ensuring that your call data is always up to date. With our industry-leading streaming integration, you can enjoy a refresh rate as fast as 2 seconds, giving you real-time visibility into key metrics like call volume, response times, and agent performance.
By integrating your Aircall data into Plecto, you can:
✅ Track live call activity with instant updates.
✅ Motivate your team with real-time dashboards and leaderboards.
✅ Improve performance through data-driven coaching and gamification.
✅ Customize reports to monitor the KPIs that matter most to your business.
By combining Aircall’s powerful telephony features with Plecto’s advanced analytics and performance-tracking tools, you can take your team’s efficiency and productivity to the next level.
This dashboard centralizes the key KPIs that the support team needs to measure throughout their shift. It's all about live data here, and metrics tracked here will likely fluctuate significantly throughout the day. Agents will be well aware of the targets - and the conditional colors easily identify which KPIs require action. What's more, support agents can also easily identify their own performance and how this compares to the team overall.
Our streaming integration with Aircall means your dashboard updates every 2 seconds - perfect for high-volume, fast-paced contact centers. Here, we use webhooks to ensure that you have the fastest possible connection to your Aircall data. This integration is also perfect if you need to track multiple phone lines in one place.
Learn more about Aircall streaming
Unsure about what are the key metrics for your team? Get inspired with this list
Counts the total number of inbound calls successfully answered by agents.
Displays the percentage of time agents are ready and available to take calls during their shift.
Shows the current number of calls waiting to be answered in the queue.
Sums up the total amount of time an individual agent spends speaking with customers.
Tracks the total number of calls handled by each individual agent.
Calculates the average duration of speaking time per call across all agents.
Measures the percentage of calls that result in a successful sale, booking or other desired outcome.
Calculates the average duration an agent spends handling a call, including talk time, hold and after-call work.
Measures the percentage of customer issues resolved during the first interaction without follow-up.