Call Center Performance Solution | Dashboard

Visualize your call center’s performance across locations

Select the KPIs you want to monitor for your teams

Give your team the best overview of their sales and support efforts by displaying their most relevant KPIs on the dashboard. Calls made, meetings booked, closed deals, sales… Choose the KPI, and Plecto does the rest!

Get a fun and full overview of your call center performance

Use our broad selection of widgets to display your KPIs in the most engaging way for your employees. Provide them with the best metrics to measure their performance, and boost their motivation with personalized widgets!

Find the best KPIs for your Sales and Support team

Promote friendly competition among your call center team

Create personalized contests in minutes

Create contests for your Sales and Support team in a matter of minutes to boost their motivation with a specific KPI. Decide the deadline, the participants, and the award… and make it fun to be at work!

Follow your call center’s contest in real-time

Allow your team to follow the contest in real-time by displaying it on the dashboard. Promote friendly competition among your call center team with a personalized contest, and see them reach new limits!

Get started with Plecto’s friendly contests

Contest dashboard in Plecto with international teams

Recognize all your team’s achievements

Acknowledge your salespeople’s efforts

Keep your Sales and Support team’s motivation up by recognizing their daily achievements. Set notifications to trigger automatically whenever a new goal is reached, and give your employees the credit they deserve for it!

Celebrate your Support team's top performers

With Plecto’s unique gamification options, you can boost your team by recognizing your top performers on a daily basis. Create a leaderboard, set notifications, give personalized badges... The options to motivate your Support employees are endless!

Start recognizing your team’s performance!

Instant Notifications for Customer Service teams

Motivate your employees with individual KPIs

Give some extra help with individual KPIs

If one of your employees is struggling with a specific KPI, you can help boost the results by setting individual goals that are only visible for the manager and the employee.

Individual KPIs with our Performance Agreements

With our Performance Agreements feature, manager and employee agree on the individual KPI they want to monitor for a certain period of time. This allows them to follow the performance in real-time and get extra motivation to perform even better.

Import your Call Center's data automatically into Plecto

Integrate your usual Sales systems into the dashboard

Plecto has +50 integrations with the most used systems across departments, so that you can automatically import the most relevant data for your sales team’s performance.

Monitor your Support data in real-time

By using our integrations, you allow your team to follow their KPIs and performance in real-time. Choose the data that you want to import from our integrations, enter data manually or connect Plecto with your Excel sheets.

Find the best integrations for your business

Bring your call center’s data with you, wherever you go

Keep an eye on your team's performance

You can access Plecto App through your laptop, smartphone, tablet and Apple Watch, to have real-time insight into your performance, wherever you go.

Stay updated on your Sales and Support team’s KPIs

Follow your sales and support people’s progress towards the different KPIs wherever you are. Check your agents’ availability throughout the day, and receive the latest notifications to stay updated on your call center.

Learn more about using Plecto remotely