If you’ve connected to WiFi at least once in the past few years then you’ve heard of “social selling.” It’s an intimidating concept for conventional, business card-toting salespeople who are still often puzzled by their smartphones.
Yet, there’s no denying the prevalence or importance of social media in today’s sales process. In an effort to help you make the leap, here are five things to consider before you start social selling:
Social selling shouldn’t be viewed as a substitute for engaging with customers. Rather, it’s an additional (and cost-effective) channel for doing so. It’s important you maintain the, for lack of a better word, humanness of your interactions.
Ironically, the default “personal note” when you wish to connect with someone on LinkedIn is “I'd like to add you to my professional network.” Would you ever say this to someone in person? Would you say this exact same phrase to everyone you meet? No. Instead, you would tailor your introductory message to the individual and try to find common ground. Think about it: The reason that the world has salespeople is due to the impact of building strong relationships.
Use online channels and tools to find and engage relevant connections. Use your interpersonal skills to foster relationships.
Personally, when it comes to social media, I don’t want to connect with everyone. Connecting with everyone would turn my LinkedIn account to little more than a phonebook. Instead, I maintain a lean network of extremely valuable connections. If I can’t reach out to any one of my 500+ LinkedIn connections for an introduction, a bit of feedback or a reference, what’s the point?
Limit your network to only connections with whom, at minimum, you’ve had a dialogue.
Just as you don’t want to take on too many contacts, you also don’t want to take on too many social media channels. A dozen accounts are only valuable as far as you have time to maintain them. Select a couple hyper-relevant channels, build a strong network and then consider if other (or newer) channels are worthwhile. Especially for most B2B sellers, the place to start with social selling is LinkedIn. Make sure to review what works in your part of the world. Germans might want to also work with Xing. French might go for Viadeo.
Also, don’t underestimate the learning curve involved with joining a new social media channel. For example, when you connect with someone via the LinkedIn mobile app, it automatically sends the canned, aforementioned personal note. Only after the invite is sent can you go in and personalize the invitation.
By now you know not to be robotic, to limit your connections and to only use hyper-relevant channels. What you need now is a process—a list of the things you’ll do on each channel.
Here are a few ideas you could include in a LinkedIn process:
Okay, this tip is less a consideration and more a requirement. If you’re going to succeed long term in sales, you have to regularly share and produce content.
It doesn’t matter so much what you write about as long as it’s relevant to your customers. What’s most important is that you do it. Not only can you provide immense value to your customers in the form of information, but if you don’t have activity, no one will find you.
In addition, the thought process will force you to think through the story you can tell about your offering and enable you to communicate your value in a crisp, clear, and interesting way.
Social selling is not meant to take the place of the other things you’re doing. It’s a way to streamline and scale your existing sales process. It’s not difficult. It’s not expensive. And, it’s not rocket science.
Social selling as a sales tactic is not just about the future of selling – it’s already happening. People who are not doing it aren’t missing out on the future, they’re missing out now.
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